Terms and conditions
Terms and Conditions
Business Name: Maya Furniture
Registered in: Canada
By visiting the Maya Furniture website, exploring our collections, or placing an order, you acknowledge that you understand and agree to be bound by these Terms and Conditions. These guidelines shape the way we serve you, from discovery to delivery
Sale of Furniture & Home Products
Maya Furniture offers thoughtfully crafted furniture, décor, and lifestyle items designed to elevate residential spaces across Canada.
All purchases are subject to product availability and accurate customer information.
Product descriptions, images, colours, and dimensions are provided as guides. Variations may occur due to lighting, natural materials, or device screens.
Handmade pieces may carry subtle differences — the charm of craftsmanship.
Some items may require assembly; instructions are always included.
Custom, made-to-order, or pre-order items may have extended timelines.
Sale of Accessories & Non-Furniture Items
We also offer décor, lighting, soft furnishings, and home essentials.
These products:
Are stored and handled following quality and safety standards.
Include material or care information where relevant.
Should be used as intended; misuse is beyond our responsibility.
Delivery Terms
Express Delivery
Available only in select Canadian regions listed on our website.
A minimum order value may apply.
Express delivery fees are displayed during checkout.
We aim to deliver within the promised window, but delays can occur due to weather, traffic, or carrier limitations.
3.2 Standard Delivery (Within Canada)
Standard delivery applies to most Canadian residential addresses.
Furniture cannot be left unattended.
If delivery attempts fail, our team or delivery partner will contact you for rescheduling.
Redelivery fees may apply due to:
Missed delivery appointments
Restricted access (narrow halls, stairs, gated buildings)
Incorrect delivery details
Freight charges depend on:
Size and weight
Distance
Number of items
Should additional freight costs arise, customers will be notified before dispatch. If the updated cost is declined, the order may be cancelled and refunded unless it has already shipped.
3.3 Remote & Rural Delivery
Deliveries to remote or rural Canadian locations may require additional fees.
Website checkout may not auto-calculate rural surcharges.
Actual costs will be communicated before dispatch.
Delivery timelines are longer for rural addresses.
Order Acceptance & Cancellation
All orders are subject to confirmation.
We may cancel or refund an order if:
The item is out of stock
Delivery to your area is not possible
Payment issues occur
Customer Cancellations
Orders may be cancelled before dispatch for a full refund.
Once shipped, cancellations are not accepted.
Custom or made-to-order items cannot be cancelled after production begins.
Returns
Returns are accepted if the product:
Arrives damaged
Is defective
Does not match the online description
Change-of-mind returns are not accepted for:
Assembled furniture
Custom or made-to-order items
Used or damaged products
Return shipping costs are the customer’s responsibility unless the product is faulty.
Pricing and Payment
All prices are listed in CAD and include applicable taxes unless stated otherwise.
While we maintain accurate pricing, errors can occur. If so, we will notify you.
You may proceed at the corrected price or cancel the order.
Accepted Payment Methods
Credit/Debit Cards
Apple Pay / Google Pay
Bank Transfer / e-Transfer
Local digital payment options (where available)
Not accepted: cash, cheque, store vouchers, or unlisted payment forms.
Failed/Declined Payments
If payment fails:
The order will not proceed
We may reach out to arrange an alternative method
Billing Adjustments
If billed incorrectly, we will refund or request the difference to ensure accuracy.
Debt Recovery
If payment is dishonoured or reversed, customers are responsible for collection and administrative charges.
Returns and Refunds
Customers have the right to a refund, repair, or replacement if an item:
Is defective
Is damaged on arrival
Does not match the online description
Items must be returned in original packaging where possible.
Change-of-mind returns are not accepted for furniture due to size, handling, and logistics
Privacy and Personal Information
Maya Furniture complies with Canadian privacy laws when handling personal information.
Information is used solely to process orders, manage accounts, and communicate with customers.
Data is not sold or shared except with trusted delivery partners or when required by law.
Customers may request access or correction of their information at any time.
Information is collected during:
Account registration
Checkout
Customer support interactions
Liability
Maya Furniture is not liable for:
Indirect or consequential damages
Delays caused by couriers, weather, or events beyond our control
Damages from misuse, neglect, or improper assembly
Governing Law
These Terms & Conditions are governed by the laws of Canada.
Any disputes will fall under the jurisdiction of Canadian courts.
Contact Information
For support or general enquiries, you may contact us:
Email: mayafurniture@gmail.com
Phone: (416) 669 1214
