Shipping Policy
Shipping Policy
Business Name: Maya Furniture
Registered in: Canada
Maya Furniture is committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy outlines how we process, ship, and deliver items throughout Canada.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be longer during sales, holidays, or high-volume periods.
You will receive an email confirmation once your order is placed and another when it ships.
Custom or made-to-order furniture will have longer processing and production timelines. These estimates will be provided on the product page or at checkout.
Shipping Regions
Maya Furniture currently ships to:
All major cities within Canada
Most suburban and semi-urban areas
Rural and remote regions (additional fees may apply)
If your address is outside our standard delivery zone, our team will contact you with updated shipping options and costs before dispatch.
Shipping Methods
Standard Delivery
Available across most Canadian provinces.
Delivery times typically range from 3–10 business days depending on your location.
Furniture items cannot be left unattended at your doorstep.
Someone must be present to receive the order.
3.2 Express Delivery
Available only for selected products and regions.
Additional charges apply.
Delivery timeframe ranges from 1–3 business days depending on region.
Express delivery availability will be shown at checkout.
3.3 Large Furniture Delivery (White-Glove Delivery)
For oversized or heavy furniture, we offer professional delivery services that may include:
Scheduled delivery time
In-home placement
Packaging removal (if provided by carrier)
Staircases, tight hallways, and difficult access points must be disclosed before delivery. Additional fees may apply for complex delivery situations.
Shipping Fees
Shipping fees are calculated based on:
Product size and weight
Delivery location
Number of items in the order
Selected delivery service (standard/express/white-glove)
You will see the final shipping cost at checkout unless your address requires special handling or rural surcharges.
If additional fees apply, we will contact you before shipping the order.
Delivery Attempts & Redelivery
If a delivery attempt fails due to:
No one available at the address
Incorrect or incomplete delivery details
Restricted access (locked buildings, unlisted unit numbers)
A redelivery fee may be charged.
Courier partners may leave a delivery slip directing you to schedule redelivery or pickup from a local depot.
Damaged or Missing Items
We take utmost care in packaging and shipping, but accidents can happen.
Please inspect your order immediately upon delivery.
Contact us within 48 hours if you notice:
Visible damage
Missing parts
Incorrect items delivered
Damaged packaging
We will arrange a replacement, repair, or refund as applicable.
For furniture deliveries, if significant damage is visible on arrival, you may refuse delivery and notify us immediately.
Incorrect Address Policy
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
Additional shipping fees may apply
Delivery may be delayed
Maya Furniture is not responsible for loss or misdelivery due to incorrect information
International Shipping
At this time, Maya Furniture ships within Canada only.
International shipping will be introduced in the future and updated here when available.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.
We encourage users to review their privacy policies before sharing any information.
Order Tracking
Once your order ships, you will receive:
A tracking link
Courier information
Expected delivery window
Large furniture deliveries may include a scheduled delivery call or email from our logistics partners.
Contact Information
For support or general enquiries, you may contact us:
Email: mayafurniture@gmail.com
Phone: (416) 669 1214
